I'm not a Scammer!!! The Real Story about Applovin and Chartboost Suspended Accounts
I guess this message is known for many of you, and you remember the feeling also I guess. Because of my connections and experience in app business, and because I know I was 1 month in holidays (didn't publish new apps or made any UA campaigns) I thought it was a mistake. The strange thing was that the 3 accounts under my name were suspended. So, I simply took the email in Letter firstname.lastname@example.org and send them this letter: "Hey guys i think your system made a mistake, I'm back from holidays". After something like 10 min got the next email, with same style ( this is the email from August 29th, after my team's accounts were suspended too)
I got this letter after talking with 3 Chartboost account managers I was able to reach thanks to my connections. Two of them were really amazing at the beginning and tried to help me. I'm deleting all names of the workers because they're not the problem, they were totally ok, but must be loyal to the policy of their company. This is the chat, after it I had a skype call. All this 5 days after the 3 accounts were suspended.
I got the contact of this guy from one of my clients, he was amazing and fixed the issue in 1 day, amazing !!! He didn't tell me what I did specifically, I asked him 10 times what I did wrong, but his answer was that he didn't know either. In all this time the accounts were not opened, I waited for one more week and the guy disappeared. I want to mention again that by this point I was not aware of why I got my accounts suspended simply because no one took the time to talk with me, or have a chat like all "normal" support service should work with all clients. All Chartboost publisher review team make all Field Trial and get final decision even before they talk with the person they're going to ban. Such decisions can send some companies to Bankruptcy or can cause that a simple small indie developer that earns money from apps and invest his life make them don't have next month enough earnings to buy food for his kids; but of course they don't care about YOU, they want to save money and not increase the team who check scams (and it's very important to find real scams btw) simply because they care less nowadays about developers.
This is a term of use from Applovin, but I assume it works the same with Chartboost. If you see the red arrow, Applovin can close your account and "steal" your money of publishing and also money you deposit for advertising with reason or no reason , yes you read right, Applovin can close your account with no reason, take your money and that's all. They can make it simply because they do not care anymore about the developers who get them to position sold for 1.4$ Billion.
Let's get back to Chartboost and after I will continue with Applovin.
Until now, 2 weeks passed already, I tried to reach them again and again only to understand the reason I got my accounts suspended. By this time I started to think that maybe somebody bought false traffic for my apps, but it was just a guess.
After I continued sending emails to Chartboost team, my partnership accounts got suspended too and get the same message I shared before; that I disclosed some data. All this time I was thinking I got suspended because of the fake traffic, but I realised that the real reason they suspended me was because of this service I provide. I call this service eCPM booster, it was a simple app filtering service I provide and still provide to my clients, only with cool marketing name.
But why nobody in all this months told me about it? (I still don't know the real reason, I'm only guessing). After the last account was suspended, I stopped providing the service to my followers and after 2 days, I got this letter from some of my private clients. I checked with my VA assistent and my uncle, both got this email too. Someone got the email listing of my service and apparently tried to make some money from it. I'm revealing his name only because I know 100% that my uncle is not his client and he was simply appearing in this email listing.
One of my competitors in the niche started to provide same service, and offered it to my private clients. The timing was perfectly amazing, I'm forced to suspend my service but he starts offering it. But if that was the reason I got suspended, then why he's offering it without any consequence? I asked one of my clients to send this to Chartboost team, they send him big thanks for helping reveal scam, and that was it. I'm guessing nothing happened.
He was a very cool guy, we had a great call but he simply disappeared after 1 day and blocked me in skype. I know he didn't make this because he's a bad guy, he's only following Chartboost policies.
This is from few hours ago, from my technical team
I must note, I had some issue with Revmob in advertising. This company was huge 2-3 years ago, I spent some money with them and asked for a refund of the other part. Revmob team in 2-3 days took care about it and told: me when you're ready to work with us again let us know. This is something that we can call service. Another example, when I advertised with Appnext and some of the traffic was incent traffic, we asked for a refund and Appnext manager made a full refund. My client and I still advertise with them 100$-200$ per day, but in Chartboost, even for my client, I'm afraid to deposit money.
The story does not end here. Two weeks ago was the Casual Connect Event in TLV, my country, and one of the main reasons I bought a VIP ticket of the event was to meet Chartboost team.
After they rejected my request to meet, I found them during some meeting in lobby. I introduced myself and explained them my issue; they showed empathy I must say, but they told to me send an email to publisher review team, the same team I sent dozens of emails. They also promised to check my issue, I'm sure they believed me and they're good guys, but again, who cares, I am just a guy and they have so many clients.
He asked me about advertising, and after I told him I didn't know what he was talking about, he told me that in 1 hour would get an answer. After 1 hour he BLOCKED ME in Skype (yes, the guy from support blocked me) Later, after 2 days I got a message informing me that my account was blocked.
About Applovin, I've heard much less stories about account suspensions. I also get many messages from many clients and try to help them. One day I got a message from my account manager and he told me his brother account got suspended in Applovin and told him like I always do, that I would try to help. For this, I sent a message to some guy I know in Applovin.
This skype was sent after I sent him an email also about the account of the guy. What happened here was that the address in the account of the guy ( the one who really made a scam), was the same address I had. So instead of closing his account (and again, I think someone must have a call with the owner of the account that is going to be closed) they simply closed all my accounts, stopped answering me and marked me like scammer. Two days ago I got suspended from some different account, as I'm already marked like scammer nobody talks with me.
After I show how this companies work with their clients, do you think those are companies you can trust & that if you have a problem you will get right service? This things can happen to all of us for many reasons, for example having high eCPM can be a reason for suspension. I'm sure the last account got suspended because of this and Banned because of my name. I want to remark that in all this time I didn't made anything wrong and all the money in advertising and publisher blocked; but we have to keep in mind this Applovin term of use we all signed:
This basically states that "We applovin can make all we want with your money and you can't make nothing about it, you can't even complain about it because we'll start to ignore you" By the way, I'm not sure if those are legal terms.
My Email : Tolik@asktolik.com
My Skype : Tolik.eidelman
I'm going to open a petition hoping that something changes.
Please send me to my email your full name + email account suspended and in few rows if you know the reason. Please do not send accounts who got blocked because you really tried to make some quick money with fake installs or something like this, this is something very easy to discover.
Please Share this post via Facebook, this is very critical to our success. I have already more than 10 developer supporting this petition, some of them are not even suspended but they have too much to lose if they get suspended with no reason.
Answer to people in my Chartboost Course in Udemy
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